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FAQ

Questions, answered plainly

If something here is not covered, write to us and we will answer it and add it to this page.

The basics

How does Shotina work?

You upload one clear photo of your product. Shotina reads the item, keeps it exactly as it is, and generates the shots you pick: a clean white background, a styled room, jewelry worn on the body, or a macro detail. Each shot takes seconds.

Will my product change in the photos?

No. The item itself is preserved. On clean studio shots the background is replaced and the product is untouched. In lifestyle scenes only the setting and the lighting change around it.

What kind of source photo do I need?

A clear, in-focus photo taken in even light, with the whole product visible and nothing overlapping it. A phone photo is fine. The better the source, the better every generated shot.

Which products does it work for?

Rugs and carpets, jewelry, and home decor have their own shot recipes. General products such as bags, ceramics and cosmetics work through the standard product shots.

How long does a set take?

Seconds per photo. A full set of six shots for one product is usually ready in under a minute.

What resolution do I get?

Web ready files sized for product pages and marketplaces, delivered as optimised WebP so your store stays fast.

Pricing and credits

How do credits work?

One credit makes one photo. Buy a pack, and every generated shot spends a single credit. Nothing expires on a monthly cycle.

Do I need a subscription?

No. Credits are one-time top-ups. Buy more only when you need them.

Is there a free trial?

Yes. Every new account starts with free credits so you can run a real product through it before paying.

Do credits expire?

No. Your credits stay in your account until you use them.

What if I do not like a result?

Run the shot again and you get a fresh take. Each attempt spends one credit, which is exactly why the free credits are there to test with first.

What payment methods do you take?

Card payments through Stripe. Prices are in US dollars.

Your store and your files

Can I publish straight to my store?

Yes. Connect your WooCommerce store once. Shotina writes the title, description and SEO fields, reads your own categories and attributes, and publishes the product with all of its photos in one click.

What access does the store connection need?

A standard WooCommerce REST API key with read and write on products, which you generate in your own WordPress admin and can revoke at any time.

Will it change my existing products?

No. It creates new products, or updates only the one you are working on when you choose to.

Who owns the photos?

You do. The images Shotina makes from your product photo are yours to use in your store, your ads and your catalogue.

Can I use them on Amazon, Etsy or Google Shopping?

The clean white shot is your own photograph, cut out and, for a flat thing like a rug, straightened. It is a real picture of the real item, so it meets the plain background rules. A generated scene is a different thing and belongs in the secondary gallery slots. Two things to know before you publish. Etsy expects the first image of a listing to show the actual item. Google Shopping asks you to declare imagery that was generated. Each channel writes its own policy and they change, so check the one you sell on.

What happens to my uploads?

They stay in your account as the reference for that product so you can generate more shots later. See the privacy notice for the detail.

Honest limits

What will it not do well?

A blurry, badly lit or heavily cropped source photo produces a blurry, badly lit result. Very small text and engraved lettering on a product can soften. Highly reflective chrome and mirrored surfaces are the hardest case. Run one of your difficult pieces on the free credits and judge it yourself before buying.

Is it a background remover?

It does that as one of the shots, but the point is the rest: rooms, on-body frames and macro detail that a background remover cannot produce.

Do I have to disclose that these are AI images?

Rules differ by country and by platform, and they are moving. Our own position is simple: the product in the frame is your real product, and the room around it is a set, the same as any styled studio shot. Follow whatever your market requires.

Can I get a refund?

Unused credits can be refunded within 14 days of purchase. Credits already spent on generated photos cannot, which is why every account starts with free ones.

Still deciding

Test it on a real product

The free credits exist for exactly this. No card, no call.